Last Updated: 14/03/2025
Frequently Asked Questions (FAQs)
At Neextstep, we understand that you may have questions about our products, services, and policies. Below, we’ve compiled a detailed FAQ section to address common queries.
- Orders & Shipping
How do I place an order?
Placing an order at Neextstep is simple:
Browse our website and select the product(s) you want to purchase.
Add the items to your cart and proceed to checkout.
Enter your shipping and billing details.
Choose a payment method and complete the order.
You will receive an order confirmation email with your details.
How long does it take to process my order?
Orders are typically processed within 1-2 business days after placement. Orders placed before 2:00 PM (CST) on business days will be processed the same day.
What are the shipping options and costs?
Shipping costs depend on your location and the selected shipping method. You will see shipping costs during checkout before making the payment.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.
What if I entered the wrong shipping address?
If you provided incorrect shipping details, please contact our support team at support@neextstep.com as soon as possible. Address changes after shipping may not be possible.
What if my package is lost or delayed?
If your package is delayed or lost in transit, please contact us. We will work with the shipping carrier to resolve the issue as quickly as possible.
- Payments & Billing
What payment methods do you accept?
We accept:
Visa, MasterCard, American Express, and Discover
PayPal
Apple Pay & Google Pay
Is my payment information secure?
Yes! We use encrypted payment gateways to ensure your data is secure.
Why was my payment declined?
A payment may be declined due to insufficient funds, incorrect card details, or bank restrictions. Please try again or contact your bank for assistance.
Do you offer installment payments?
At the moment, we do not offer installment payment plans.
- Returns & Refunds
What is your return policy?
We offer a hassle-free return policy for eligible items within 30 days of receiving the product. Items must be unused, in original condition, and in their original packaging.
Which items are non-returnable?
The following items are not eligible for return:
Custom-made or personalized items
Clearance or final sale items
Items damaged due to customer mishandling
How do I return an item?
Contact our support team at support@neextstep.com to initiate a return request.
We will provide a return label if applicable.
Ship the item back to us in its original condition.
Once received and inspected, we will process your refund or exchange.
How long does it take to receive a refund?
Refunds are processed within 5-10 business days after receiving the returned item. The refund will be credited to your original payment method.
What if I received a damaged or incorrect item?
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund.
- Cancellations & Changes
Can I cancel my order?
You can cancel your order within 12 hours of placement. Once an order is processed, it cannot be canceled.
Can I change my order after placing it?
If you need to modify your order, contact us within 12 hours. After this period, changes may not be possible.
- Warranty & Product Information
Do your products come with a warranty?
Yes! Our products come with a 1-year warranty against manufacturing defects. Please contact us for warranty claims.
How do I assemble my furniture?
Most of our products come with detailed assembly instructions. If you need assistance, feel free to reach out to us.
Are the colors of the products exactly as shown on the website?
We do our best to display accurate colors, but variations may occur due to screen settings and lighting.
- Customer Support
How can I contact customer support?
You can reach our 24/7 Live Chat Support on our website or email us at support@neextstep.com.
Do you have a physical store?
Currently, we operate as an online-only store, offering convenient shipping to your location.
Do you offer bulk or corporate discounts?
Yes! For bulk orders and corporate purchases, contact us at support@neextstep.com for special pricing.
For any other questions, feel free to reach out to us. We’re always happy to help!
📧 Email: support@neextstep.com📞 Phone: +1 (210) 279-3127🏢 Address: 3204 Fallen Stone, Schertz TX 78154, United States