Return & Refund Policy
Last Updated: 14/03/2025
At Neextstep, we are committed to ensuring customer satisfaction. Please review our return and refund policies carefully before making a request.
Return Policy
Quick Overview
Returns are accepted within 30 days of purchase.
Items must be in original condition, unused, and in original packaging.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Eligibility for Returns
Only items purchased directly from Neextstep are eligible for returns.
Items must be in their original condition with no signs of use.
A valid proof of purchase (receipt or order confirmation) is required.
Return Label Options
Prepaid Return Label: If eligible, we will provide a return label, and the shipping cost will be deducted from the refund.
Self-Shipment: Customers can choose their preferred courier service to return the item.
Non-Returnable Items
Customized or personalized items.
Clearance or final sale products.
Items damaged due to misuse or mishandling by the customer.
Process for Returning Items
Contact us at support@neextstep.com with your order details and reason for return.
Once approved, we will provide return instructions.
Ship the product back to our return address.
After inspection, we will process your refund or exchange.
Return Address:Neextstep3204 Fallen Stone, Schertz TX 78154, United States
Damaged or Incorrect Items
If you receive a damaged or incorrect item, notify us within 7 days of delivery.
Provide clear photos of the product and packaging.
We will offer a replacement or refund based on your preference.
Exchange Policy
Exchanges are available for defective or incorrect items only.
If you need a different size or product, please return the item and place a new order.
Refund Policy
Quick Overview
Refunds are issued to the original payment method within 5-7 business days after approval.
Shipping charges are non-refundable.
Conditions for Refunds
The returned item must be in unused and original condition.
Items must pass inspection before a refund is issued.
Refund Timelines
Once your return is received and inspected, we will notify you via email.
Approved refunds will be processed within 5-7 business days.
It may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
Non-Refundable Situations
Items that do not meet return eligibility criteria.
Returns made after 30 days of purchase.
Orders marked as final sale or customized products.